Frequently Asked Questions
General Questions
What is Calm Clover
Calm Clover is a wellness brand built on the philosophy of “Calm the Mind, Heal the Soul.” We offer a curated selection of products designed to promote balance, healing, and renewal in your everyday life. From mindful clothing and inspirational books to wellness tools and home essentials, Calm Clover is here to guide you on a holistic journey toward peace and well-being.
What kind of products do you offer?
We offer a diverse range of products designed to nurture the body, mind, and soul. Our collection includes:
- Healing Clothing: Comfortable and stylish apparel that promotes relaxation and mindfulness.
- Books: Inspirational and self-care-focused reads to support your journey toward wellness.
- Wellness Tools: Products like diffusers, humidifiers, and aromatherapy essentials to create a serene and calming environment.
Every item is thoughtfully selected to bring peace, comfort, and healing to your life.
Are your products eco-friendly?
Yes, Calm Clover is committed to sustainability and the environment. Many of our products are made using eco-friendly materials and sustainable practices, ensuring that your journey toward healing also supports the health of the planet.
How do your products promote healing and wellness?
Our products are designed to create a sense of calm, balance, and renewal in your life. Whether it’s wearing our soft, soothing clothing, reading an inspirational book, or using a diffuser to fill your space with calming scents, every Calm Clover product supports your physical, mental, and emotional well-being. By fostering mindfulness and relaxation, we help you find harmony in your daily routine.
Can I find Calm Clover products in other stores?
Currently, Calm Clover products are exclusively available through our online store. This ensures that you have access to our full range of thoughtfully curated items, as well as detailed product information and support. Stay connected with us for updates on potential partnerships or physical store locations in the future!
Ordering and Placement
How do I place an order?
Placing an order with Calm Clover is simple:
- Browse our collections and select the items you want to purchase.
- Add them to your cart and proceed to checkout.
- Enter your shipping details and choose a payment method.
- Confirm your order, and you’ll receive an email with your order details.
If you need assistance during the process, our customer support team is always ready to help.
What payment methods do you accept?
We accept a wide range of payment methods, including:
- All major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Visa Electron, Maestro)
- PayPal for fast and secure transactions
At Calm Clover, we ensure a seamless and secure checkout experience for every customer.
Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order, but only if it has not yet been processed or shipped. Please contact our customer support team as soon as possible with your order details to make changes. Once your order has been shipped, cancellations or modifications will no longer be possible, though you may still initiate a return.
Do you offer gift cards or vouchers?
Yes! Calm Clover offers digital gift cards that make the perfect gift for loved ones. Choose from a variety of denominations, and the recipient can use the gift card to shop for their favorite healing products directly from our website.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Your data is confidential and will never be shared with third parties. Shop with confidence, knowing that your privacy and security are our top priorities.
Shipping and Delivery
Where do you ship to?
We ship to most countries worldwide! Whether you’re located locally or internationally, Calm Clover ensures your healing products can reach you wherever you are. Please check our shipping policy for a detailed list of supported regions.
How long does shipping take?
Shipping times vary depending on your location. These are our estimates for your reference:
- United States: 7–14 business days
- Canada, Europe: 10–15 business days
- Australia, New Zealand: 10–22 business days
- Mexico, Central America, South America: 15–20 business days
Please note that these estimates do not include the processing time of 3–6 business days (up to 10 days during major holidays or for high-demand items). Delivery times may also vary due to factors like customs clearance or postal delays.
What are your shipping fees?
Shipping fees vary based on your location and the size of your order. However, we offer free standard shipping on orders above a certain value. The exact threshold for free shipping will be displayed at checkout. For international shipments, additional taxes, duties, or customs clearance fees may apply, and these are the responsibility of the recipient.
Can I track my order?
Yes, all orders are processed with tracking numbers. Once your order has been dispatched to the carrier's sorting facility, you will receive an email with your tracking number. Please note that it may take a few days for the tracking information to update in the system.
If your order was placed more than 5 business days ago and there is still no tracking information, please contact us at help@calmclover.com.
Do you offer express or international shipping?
Yes, we offer international shipping to most countries worldwide. While we currently do not have express shipping for all locations, orders are processed as quickly as possible to ensure timely delivery. Please note that shipping times vary based on your region and shipping method.
What should I do if my package arrives damaged?
If your package arrives damaged, please take the following steps:
- Contact us immediately at help@calmclover.com with your order number.
- Provide photos of the damaged item(s) and the packaging for review.
We will work with you to resolve the issue, which may include offering a replacement or a refund. Please note that we utilize timestamp information from the tracking link and delivery confirmation from the carrier to review claims, so it’s important to report issues promptly.
Returns and Refunds
What is your return policy?
At Calm Clover, we want you to be completely satisfied with your purchase. If you're not happy with an item, you can return or exchange it within 30 days of purchase, provided the following conditions are met:
- The item shows no visible signs of damage.
- The original packaging is intact.
- The item was not marked as "Final Sale" or "Non-Returnable" at the time of purchase.
Please note that items cannot be returned after 30 days. Additionally, we do not accept returns for intimate apparel, sanitary goods, hazardous materials, or flammable liquids/gases.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at help@calmclover.com. Provide your order number and the reason for the return or exchange. Our team will guide you through the process and ensure that your request is handled according to our return policy.
When will I receive my refund?
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please allow 2-3 business days for the refund to appear in your account, as processing times can vary depending on your bank.
What if I received the wrong item?
If you received the wrong item, please contact us immediately at help@calmclover.com. Provide your order number and details about the item you received. We will work to resolve the issue by sending the correct item or issuing a refund, depending on the situation.
Promotions and Discounts
Do you offer discounts or seasonal sales?
Absolutely! We love sharing the joy with our customers, so we offer seasonal sales and exclusive discounts throughout the year. Whether it’s our holiday specials, flash deals, or surprise promotions, there’s always something exciting to look forward to. Be sure to check back often – we wouldn’t want you to miss out on the perfect opportunity to treat yourself and your loved ones!
How can I stay updated on new products or promotions?
Stay in the loop with all things Calm Clover!
- Sign up for our newsletter: Get the inside scoop on new arrivals, exclusive promotions, and special sales delivered straight to your inbox.
- Follow us on social media: Join our community on Instagram, Facebook, and Pinterest for sneak peeks, fresh launches, and all the healing vibes!
- Visit our website: We update our site regularly with fresh collections and limited-time offers, so check in often to be the first to know!
Do you offer bulk discounts or wholesale options?
Yes, we do! If you're looking to make a larger purchase for a special event, corporate gifting, or retail purposes, we’d love to help. Whether you need a bulk order or are interested in our wholesale options, just reach out to us at help@calmclover.com, and we’ll work with you to create a tailored offer that meets your needs. Let’s make your big order even better!
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Customer Support
How can I contact customer support?
Our friendly customer support team is here to assist you! You can reach us by:
- Email: Send us a message at help@calmclover.com, and we'll get back to you as soon as possible.
- Contact Form: Fill out the form on our website's Contact Us page, and we'll respond to your inquiry.
We’re happy to assist with any questions, concerns, or feedback you have!
What are your customer service hours?
Our customer support team is available every day, including weekends:
Monday to Sunday: 1:00 AM – 3:00 PM (GMT)
We strive to respond to all inquiries as quickly as possible, but please allow 1-2 business days for a reply. If you contact us outside of these hours, we’ll get back to you as soon as we’re available!
Here are our customer service hours for some common countries:
- United States (Eastern Time, GMT-5): 8:00 PM – 10:00 AM
- Canada (Eastern Time, GMT-5): 8:00 PM – 10:00 AM
- United Kingdom (GMT): 1:00 AM – 3:00 PM
- Australia (AEST, GMT+10): 11:00 AM – 1:00 AM
Feel free to reach out during these times, and we’ll be happy to assist you!
Is there a live chat option for support?
Yes, we do have a live chat option available on our homepage! Simply click on the chat icon, and one of our friendly customer support agents will be happy to assist you right away. We’re here to help with any questions or concerns you might have!
Can I request a personalized recommendation?
Absolutely! If you're looking for the perfect product to fit your needs, whether it’s for relaxation, healing, or gifting, we’d be happy to help. Simply reach out to us at help@calmclover.com, tell us what you're looking for, and we’ll provide personalized recommendations based on your preferences.
What should I do if I encounter an issue with the website?
If you encounter any issues with our website, whether it’s a technical glitch, problem with an order, or anything else, please don’t hesitate to contact us. Send us an email at help@calmclover.com with details about the issue, and we’ll work quickly to resolve it for you. Your experience matters to us, and we’re here to make it seamless!
